Effective Date: 01-Dec-2024

At Shiksha Network, we aim to provide high-quality digital products for kids and ensure customer satisfaction. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed on our website, shikshanetwork.com (the “Website”).

1. Digital Products

1.1 Refund Eligibility

Due to the nature of digital products, refunds are only granted under the following circumstances:

• Technical issues prevent you from accessing the product, and we are unable to resolve the issue.

1.2 Non-Refundable Situations

Refunds are not available if:

• You change your mind after purchasing.
• The product has already been downloaded or accessed.
• The issue arises from your failure to meet system requirements or other factors beyond our control.

1.3 Requesting a Refund

To request a refund for a digital product:

• Contact us at support@shikshanetwork.com within 3 days of purchase.
• Provide your order details, proof of purchase, and a description of the issue.

Once we receive your request, we will investigate and notify you of our decision within 5-7 business days.

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3. General Terms

3.1 Processing Time

Refunds are typically processed within 7-10 business days after approval.

3.2 Payment Method

Refunds will be issued to the original payment method used during the purchase.

3.3 Contact Us

For any questions or concerns about this policy, please contact us at:

Shiksha Network
Email: support@shikshanetwork.com